Privacy Statement
How we collect, use, and store your personal data.
This statement explains how Luke's Home Tech Support and Tuition collects, uses, and stores your personal data, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Luke's Home Tech Support and Tuition is a sole trader business. The data controller is Luke Jeffery, trading as Luke's Home Tech Support and Tuition.
What Data We Collect
We may collect and hold the following personal information:
- Your name
- Your home address
- Your telephone number
- Your email address
- Notes about your devices and technical requirements
We do not collect or store sensitive personal data such as financial details or health information.
Why We Collect It and How We Use It
We use your data to:
- Manage your bookings and deliver our services — lawful basis: performance of a contract
- Maintain business records — lawful basis: legitimate interests
- Send you information about our services, updates, or offers — lawful basis: your consent (only where you have opted in)
How We Store Your Data
Your information is stored in a secure online calendar and booking system, which operates as a data processor on our behalf. We take reasonable steps to ensure your data is held securely and is only accessible to us.
How Long We Keep Your Data
We will retain your personal data for up to two years after your last session, after which it will be securely deleted. Where we hold your data for marketing purposes, we will only retain it for as long as your consent remains active.
Marketing Communications
We may occasionally contact you with information about our services or offers. We will only do so if you have given your explicit consent. You can withdraw your consent at any time by contacting us at privacy@lukeshometechsupport.co.uk.
Sharing Your Data
We do not sell or pass your personal data to third parties. Your information is only shared with the online booking system we use to manage appointments, in accordance with their own privacy policy.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request that inaccurate data is corrected
- Request that your data is deleted
- Object to or restrict how we process your data
- Withdraw consent to marketing communications at any time
To exercise any of these rights, please contact us at: privacy@lukeshometechsupport.co.uk
Complaints
If you are unhappy with how we have handled your personal data, you have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.